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Frequently asked questions
Last Updated: May 2026
Welcome to Woven & Known. By accessing or using this website, you agree to the following Terms & Conditions. Please read them carefully before using our website, purchasing products, downloading resources, or engaging with our content.
1. About Us
Woven & Known is an online platform created by Caroline Vaigafa Gallulo, based in Sydney, Australia, offering devotionals, Bible studies, books, downloadable resources, videos, games, widgets, and related merchandise.
Website: Woven & Known
2. Acceptance of Terms
By using this website, you confirm that:
- you are at least 18 years old or using the site with parental supervision,
- you agree to comply with these Terms & Conditions,
- and you understand that continued use of the website constitutes acceptance of any future updates to these terms.
If you do not agree with these terms, please discontinue use of the website.
3. Intellectual Property
Unless otherwise stated, all content on this website is the intellectual property of Woven & Known and Caroline Vaigafa Gallulo, including but not limited to:
- devotionals,
- Bible studies,
- written articles,
- PDFs,
- downloadable resources,
- eBooks,
- graphics,
- logos,
- videos,
- games,
- widgets,
- branding,
- and merchandise designs.
You may:
- download resources for personal, non-commercial use,
- share links to our content,
- quote short excerpts with clear credit and a backlink to the website.
You may not:
- reproduce or resell our content,
- distribute our downloads as your own,
- copy entire devotionals or studies,
- modify or commercially exploit our resources,
- or embed our widgets in harmful, misleading, or unlawful environments.
4. Digital Downloads & Resources
Some resources may be offered free of charge for a limited time, while others may be sold as digital products.
By downloading or purchasing digital resources, you understand:
- all sales of digital products are generally final,
- files are for personal use only unless explicitly stated,
- download links may have expiry limits,
- and we reserve the right to update or remove downloadable content at any time.
5. Physical Products & Merchandise
Where physical products are sold through the store, we aim to provide accurate descriptions and images. However:
- colours may vary slightly between screens,
- delivery timeframes are estimates only,
- and availability may change without notice.
Woven & Known reserves the right to:
- cancel orders,
- limit quantities,
- or refund purchases where stock or technical issues occur.
6. Returns & Refunds
Physical Products
If an item arrives damaged or incorrect, please contact us within 7 days of delivery with photographs and order details.
Refunds or replacements may be offered at our discretion in accordance with Australian Consumer Law.
Digital Products
Due to the nature of digital downloads, refunds are generally not provided once files have been accessed or downloaded unless required under Australian Consumer Law.
7. Faith-Based Content Disclaimer
The content shared on Woven & Known reflects personal faith journeys, devotional reflections, Bible studies, creative interpretations, and personal insights.
Caroline Vaigafa Gallulo is not a licensed theologian, pastor, counsellor, psychologist, or medical professional.
All content is intended for:
- encouragement,
- personal study,
- inspiration,
- and spiritual reflection.
It should not replace:
- professional counselling,
- medical advice,
- legal advice,
- pastoral care,
- or mental health support.
Users are encouraged to prayerfully study scripture for themselves and seek qualified support where needed.
8. User Comments & Community Interaction
Users may have opportunities to:
- comment on posts,
- interact with widgets,
- submit messages,
- or engage with community features.
By submitting content, you agree:
- not to post abusive, hateful, unlawful, defamatory, or spam content,
- not to impersonate others,
- and not to upload malicious code or harmful material.
Woven & Known reserves the right to remove comments or block users at any time without notice.
9. Games, Widgets & Embedded Tools
Some interactive tools, quizzes, games, and widgets are provided for entertainment, educational, and devotional purposes.
We do not guarantee:
- uninterrupted functionality,
- compatibility with all devices,
- or error-free operation.
Third-party websites embedding our widgets do so at their own discretion and risk.
10. External Links
This website may contain links to external websites, social platforms, videos, or third-party services.
We are not responsible for:
- third-party content,
- privacy practices,
- availability,
- or accuracy of external websites.
11. Privacy
Any personal information submitted through:
- contact forms,
- orders,
- comments,
- newsletter sign-ups,
- or account registrations
will be handled in accordance with our Privacy Policy.
12. Limitation of Liability
To the fullest extent permitted by law, Woven & Known and Caroline Vaigafa Gallulo shall not be liable for:
- indirect or consequential damages,
- data loss,
- business interruption,
- spiritual outcomes,
- reliance on devotional interpretations,
- or technical website interruptions.
Use of this website and its resources is at your own risk.
13. Copyright & Sharing
We love when people share our work respectfully.
Please do not:
- repost full devotionals,
- upload our PDFs elsewhere,
- remove branding,
- or use our materials commercially without written permission.
You may:
- share links,
- post short excerpts with credit,
- and recommend our resources to others.
14. Changes to These Terms
We reserve the right to update these Terms & Conditions at any time without prior notice.
Continued use of the website after updates constitutes acceptance of the revised terms.
15. Governing Law
These Terms & Conditions are governed by the laws of New South Wales, Australia.
16. Contact
For questions regarding these Terms & Conditions, please contact us through: